Jordan eVisa fees (40-120 JD) are non-refundable once submitted through the MOI portal, even if your application is denied, revoked, or you cancel your trip. Duplicate payment errors are the only recoverable scenario.
Published: 15 January 2026 | Last updated: 9 September 2026. Verified against the official MOI portal (eservices.moi.gov.jo) and VFS Global published service terms. This is an independent informational resource, not affiliated with the Jordanian Ministry of Interior or any government entity.
Are Jordan eVisa Fees Refundable in 2026?
Jordan eVisa government fees are non-refundable once submitted; only VFS service fees have limited refund eligibility for duplicate charges or pre-processing cancellation.
According to the Ministry of Interior’s eVisa terms, all visa processing fees are non-refundable once the application has been submitted, regardless of the outcome. MOI eVisa fees are forfeited immediately upon submission because the system allocates resources and performs checks instantly. No Jordan e visa fee refund is issued for denial or withdrawal. The Jordan Pass is strictly non-refundable, non-exchangeable, and non-transferable, expiring 3 months after date of entry (valid 1 month from first visit to archaeological sites). VFS Global service fees are refundable only for duplicate charges or if the service is withdrawn before processing begins, with eligible refunds processed within 10 to 15 business days. For Jordan Pass support, contact [email protected].
| Fee Type | Amount (JD) | Approx. (GBP) | Refundable? | Conditions |
|---|---|---|---|---|
| Single-entry eVisa | 40 JD | ≈£44 | No | Non-refundable once submitted |
| Double-entry eVisa | 60 JD | ≈£66 | No | Non-refundable once submitted |
| Multiple-entry eVisa | 120 JD | ≈£132 | No | Non-refundable once submitted |
| Jordan Pass | Varies | Varies | No | Non-refundable under any circumstances |
| VFS Service Fee | Varies | Varies | Limited | Only for duplicate charges or pre-processing cancellation |
UK travellers must verify their passport validity (min. 6 months) and consider travel cancellation insurance, as MOI does not refund denied or withdrawn applications.
How to Cancel or Withdraw a Pending Jordan eVisa Application
No online cancellation option exists on the MOI portal; applicants must email [email protected] or call +96265691141 to request withdrawal.
Log into the MOI e-services portal
Access the portal at eservices.moi.gov.jo.
Check your application status
Use the reference number issued at submission.
Look for a withdrawal option
Check within the application dashboard for a withdrawal button.
Email support if no button is available
Email [email protected] with your application reference number, full name, passport number, and a payment screenshot.
Call as an alternative
Call +96265691141 (Sunday to Thursday, 8:00 AM to 3:00 PM Jordan time).
The Ministry of Interior is located at Arjan, Amman, Jordan (PO Box 100, Amman 11118).
Ministry of Interior, Arjan, Amman, Jordan, PO Box 100 Amman 11118The Jordan e visa fee refund remains at the discretion of the Jordanian visa authority; processing fees are typically forfeited once the application is submitted. The cancellation process does not guarantee any fee recovery.
What If Your Jordan eVisa Is Denied, Revoked, or Charged Twice?
The MOI processing fee is forfeited upon denial or revocation, but duplicate payment errors are recoverable by contacting technical support.
Visa Denial
The Jordan eVisa fee refund is not granted when an application is denied. There is no mandatory waiting period to reapply, but resubmitting identical incorrect documents will result in a second denial. Review the rejection notice carefully before re-submitting.
Visa Revocation
Revoked visas are never refunded. The forfeited fee covers already consumed administrative processing. Full revocation guidance, including notification methods and appeal pathways, is covered in the next section.
Duplicate Payment
If a gateway timeout causes a double charge, check the portal for duplicate records. Contact MOI Technical Support at 06-55008080 or [email protected] with both payment receipts. Initiate a bank dispute only if the support team is unresponsive after 30 days.
What to Do If Your Jordan Visa Is Revoked
Visa revocation notifications arrive via MOI email or surface at airline check-in; the Jordan e visa fee refund remains unavailable, but reapplication is possible with corrected documentation.
Revocation occurs after visa issuance, unlike refusal which happens before. Common revocation grounds include passport discrepancy, overstay history, security flags, or invalid supporting documents. You will learn about revocation via: (a) email alert from MOI, (b) flag during airline check-in, or (c) refusal of entry at the Jordanian border.
Request a written reason
Ask the border officer for a written reason for the revocation.
Contact MOI or embassy
Email [email protected] or call the Jordanian embassy in London at +44 20 7937 3685.
Reapply with corrections
Reapply with corrected documentation.
Beware of blacklisting
Revocation may trigger a blacklist affecting future Jordan visa applications.
Visa on Arrival Fees, Aqaba Waiver, and Chargeback Risks
Direct arrivals into Aqaba qualify for a fee waiver, but initiating a chargeback against MOI risks blacklisting and entry bans.
The Jordan e visa fee refund does not apply to visa on arrival fees paid at Queen Alia International Airport (AMM). Aqaba (ASEZA) waives the fee upfront for direct arrivals only; fees paid at AMM remain non-refundable even if you travel to Aqaba afterwards. The 48-hour transfer window is inconsistently enforced by border officers at AMM.
Jordan Pass holders receive the visa fee waived at any entry point provided they stay a minimum of 2 nights / 3 days. Buying the Jordan Pass after arrival in Jordan does not qualify for the Aqaba exemption or visa fee exemption.
Chargebacks, Force Majeure, and Recovering Costs
Initiating a chargeback against MOI may trigger a blacklist entry, future visa refusal, or an entry ban to Jordan.
Filing a credit card chargeback against MOI may result in blacklisting in the immigration system, future visa denials, or a ban on entering Jordan. Contact MOI directly at [email protected] before disputing the charge with your bank. A chargeback should only be a last resort for documented duplicate charges after MOI fails to respond within 30 days.
MOI has no published force majeure refund or voucher policy for border closures, airspace disruptions, or regional emergencies. UK travellers should purchase travel cancellation insurance before buying a Jordan eVisa, as this is the only reliable financial protection available for fee recovery.
Frequently Asked Questions about Jordan eVisa Refunds and Cancellation
Can I get a refund if I cancel my Jordan eVisa before it is processed?
MOI eVisa fees are non-refundable once submitted. Contact [email protected] to enquire about the withdrawal procedure, but no refund is guaranteed.
What happens to my fee if my eVisa is rejected?
The MOI processing fee is forfeited upon visa denial. Review the rejection reason, correct your documentation, and reapply. There is no mandatory waiting period.
How do I cancel a pending eVisa application online?
Log into the MOI e-services portal and check for a withdrawal option. If absent, email [email protected] or call +96265691141 during working hours.
Can I get a refund for a Jordan visa on arrival fee paid at Amman airport?
No. Visa on arrival fees paid at Queen Alia International Airport are non-refundable. Only direct arrivals into Aqaba qualify for an upfront fee waiver.
Will a credit card chargeback recover my Jordan eVisa fee?
It may, but it risks blacklisting you in MOI systems, future visa refusal, or an entry ban. Contact MOI directly before disputing.
What is the Jordan Pass refund policy?
The Jordan Pass is strictly non-refundable, non-exchangeable, and non-transferable. No refunds apply for unused tickets, site closures, or unforeseen events.
How will I find out if my Jordan visa is revoked?
Revocation notifications typically arrive via MOI email or as a flag during airline check-in. The visa fee remains non-refundable if revoked.
Are VFS Global service fees refundable if I withdraw my application?
VFS service fees are non-refundable for voluntary withdrawals. Consular fees are non-refundable once paid. Refunds apply only to duplicate charges or pre-processing cancellation by VFS.
Sources & methodology: This guide was compiled based on: (a) direct review of the MOI e-services portal (eservices.moi.gov.jo), (b) MOI Technical Support contact details ([email protected], 06-55008080), (c) VFS Global published service terms (services.vfsglobal.com), (d) Jordan Pass official terms (jordanpass.jo), and (e) traveller reports on TripAdvisor regarding the Aqaba fee waiver.
